A facility partner. Not a vendor.
We started Services By HERO to do one thing better than the local cleaning market: treat commercial facilities like the operating environments they actually are. Every protocol, every product, every person we hire is built around that premise.
Built to the standard our hardest clients set.
Healthcare gave us our protocols. Corporate gave us our scale. Schools and senior centers reminded us why this work actually matters.
We operate the full stack of commercial cleaning and facility services. Janitorial, floor care, disinfection, green cleaning, post-construction, high dusting, day porters, event work, upholstery. One vendor, one accountability line.
What that gets you is fewer phone calls. A single project manager who knows the building. A team that shows up at the same time every day, wearing the same uniform, holding the same standard.
The system behind every visit.
W-2 Employees Only
Every person in your building is our direct employee. Background-checked, trained to our SOPs, on our payroll, and held to our supervision layers. We never subcontract your property, not for staffing, not for specialty work, not for overflow.
ISSA Standards-Based Scoping
We size every property using ISSA production standards, the same framework used across the commercial cleaning industry. Your quote reflects what your facility actually needs, not a guess or a number we hope you'll accept.
Supervision at Every Level
A designated zone supervisor personally cleans alongside the crew on every visit, not a manager who appears once a month. Above them, our janitorial manager handles escalations and oversees every supervisor. Above that, the owner is directly engaged on key accounts. You have a chain of accountability, not a phone tree.
QC Built Into Nightly Operations
Quality control runs every night, not quarterly. Unannounced inspections score performance across properties. Every issue gets assigned, tracked, and doesn't close until resolved and verified. The standard isn't reviewed; it's operated.
Scalable by Design
The same technology, supervision structure, and accountability applies whether you have one location or twenty. Our systems don't degrade as you scale. That's what it means to be Systemized.
Joe Gettelman
Founder & OwnerJoe built Services By HERO on a simple frustration: most commercial cleaning companies treat accountability as optional. Field supervisors who show up once a month. Subcontracted crews with no stake in the outcome. Promises made during the sales process that disappear after the contract is signed.
SBH operates differently because Joe is personally involved in key client relationships. You're not handed off to a franchise operator or a regional manager two layers removed from the work. You have the owner's direct line.
"You're not handed off to a franchise operator. You have the owner's direct line."
We built our own tools because we outgrew the ones that existed.
The SBH App is the operating system behind every visit. Geo-fenced clock-in confirms your crew is physically on property before the shift starts. Digital checklists with photo verification document every task in real time. Customer-facing crew profiles let you see exactly who's in your building: their name, their training, their assignment history at your property.
The client-facing quality dashboard gives you performance scores, trend data, and issue resolution status, visible any time, without calling us. QR codes at your facility route tenant and staff concerns directly to our quality team. Nothing falls through a voicemail.
This infrastructure is what makes our supervision layers work at scale. It's not a customer portal we bought from a vendor. We built it because off-the-shelf tools weren't built for how we operate.
When the standard is clinical, there is no acceptable exception.
One operating hub. Regional reach.
From our El Dorado Hills HQ, we run the full Sacramento region program: local team, local schedule, local accountability. The standard does not change with the building.
El Dorado Hills
4970 Windplay Dr Ste C2El Dorado Hills, CA 95762
(916) 890-0099
Want to see how we'd run your facility?
Tell us about the building. We'll respond within 24 hours.